Kyle Zemanek

Global Treasury & Merchant Operations Analyst Global Funding and Cash Management @Bank of America

Charlotte, NC, US

Audited ACH transactions, Closures, Cashier’s Check requests, and Internal Bank Transfers-Verified that client requests are compliant with Banking Resolution and Signature Card Entitlements-Greatly exceeded Satisfactory Completion Metrics (under 14 minutes) with 6:08 average cycle time over 2,500 cases -Corresponded with CSR & Margin teams for accurate trade processing, settlement, and reconciliation, including migration to new MX SWIFT messaging format-Performed trade amendments to correct booking errors / Investigated and resolved breaks-Completed daily Options and Integrated Partner Bank (IPB) spreadsheet reports-Identified operational deficiencies and delivered recommendations to Band 3 level management that promote process simplification, improvement, and efficiency i.e, fixing illegible/duplicate/wrong document scans that can reduce process cycle time by 10%, and create streamlined training videos/SOP for new team members that can reduce training time by 40%-Exceeded Survey Opportunities with zero surveys and Test & Controls with zero errors-Investigated issues related to international wire transfers and anti-money laundering laws and regulations-Effectively managed conflict across worldwide teams such as incorrect Accounting Entries, Entitlements, and Account numbers; escalated issues to Team Leads and Management

Santa Monica College

Business

University of Southern California

Bachelor of Business Administration - BBA, Business Administration and Management, General (Finance Concentration)