Kyle Swatt

Experience

1. Network Field Engineer

   Field Nation

   Jul 2017 — Present · Dallas-Fort Worth, TX, US

   Fundamentals of network technology including, but not limited to TCP/IP, DNS, DHCP, and SMTP•Solid experience with Cisco and other Telepresence technologies in routing, switching, firewall and VPN access•Experience with remote access environments such as Citrix and terminal services•Exceptional troubleshooting and problem solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions•Develop and nurture strong client relationships•Provide excellent, regular client communications and responsive, consistent follow through on all issues and actions•Work on open tickets to resolution and/or develop workarounds until resolution can be achieved•Resolve escalated tickets and escalate tickets to next level support as necessary•Handle minor moves, adds, changes and specific service requests•Escalate service requests requiring significant time or a specific skill set to the IT Manager for approval and routing to the Professional Services team.•Assist in the maintenance of network documentation

Education

• Google Mobile Academy

  Technical Support Fundamentals, Computer and Information Sciences and Support Services

  2020 — 2021

• US Army

  Certificate, Human Resouces

  2007 — 2008

• Tarrant County College

  Business Administration, Business Administration and Management, General

  2012 — 2015

Skills

• Tcp/Ip
• Troubleshooting
• Account Management
• Microsoft Excel
• Cisco Technologies
• Leadership
• Routers
• Rf
• Customer Service
• Software Installation
• Wireless
• Training
• Testing
• Switches
• Integration
• Microwave
• Telecommunications
• Analysis
• Microsoft Office
• Sales
• Team Building
• Management
• Networking