Kyle Simmons

About Kyle Simmons

Financial services technology professional with 11+ years of experience in application support, incident management, and production operations across leading global investment banks including Goldman Sachs, JP Morgan, Deutsche Bank, Scotiabank, and Barclays. Currently serving as a Technology Lead at Infosys, placed at a top-tier investment bank, where I lead application support operations across multiple business-critical platforms — managing incident and problem management, SLA compliance, change management, and onboarding of new applications and services. Core strengths include:• Production support leadership across FICC and Middle Office environments• Incident escalation, root cause analysis, and post-mortem facilitation• SQL Server, Shell scripting, Linux/Solaris, and MS Access for data feed management and process automation• Cross-functional collaboration with trading desks, operations, and senior management• Knowledge base development, runbook documentation, and global support team alignment I thrive in high-pressure, fast-paced trading environments where system stability and rapid response directly impact business outcomes. I\'m currently targeting Lead Production Support Engineer opportunities at hedge funds and asset managers, with a focus on Corporate Technology supporting Middle Office, Operations, and Treasury systems. Open to connecting with hiring managers and recruiters in the buy-side technology space.

Experience

1. Technology Lead

   Infosys

   Oct 2019 — Present · New York, NY, US

   Serving as Application Support Lead on a long-term client engagement at a major global investment bank, providing production support for business-critical applications across trading and operations functions.• Lead incident and problem management end-to-end — triaging, escalating, and driving resolution for high-severity production issues impacting trading desk operations• Act as primary escalation point for application incidents, coordinating across development, infrastructure, and business stakeholders to minimize downtime and business impact• Manage SLA compliance, change management processes, and new application/service onboarding across the support stream• Define and maintain runbooks, SOPs, and knowledge base documentation to support consistent service delivery across global teams• Drive root cause analysis and post-incident reviews, feeding findings into continuous improvement and problem management programs• Support process automation initiatives using SQL and scripting to reduce manual operational overhead and improve data feed reliability