Kyler Wilson
- Role
- Account Executive - Healthcare at NiCE
- Location
- Spanish Fork, UT, US
- LinkedIn followers
- 500 followers
About Kyler Wilson
Creating long-lasting, exceptional CX that drives performance, efficiencies, and business…
Experience
Account Executive - Healthcare
Jan 2023 — Present
At NICE, we are leading the charge in revolutionizing the customer experience industry with our platform, CXone. CXone is the only comprehensive CXi platform that addresses today\'s consumer expectations and creates exceptional customer experience journeys. It combines Digital Entry Points, Journey Orchestration, Smart Self-Service, Prepared Agents and continuous Performance Improvement, all embedded with purpose-built CX AI and based on a native open cloud foundation. This means that CXone helps companies connect with their customers where over 80% of their journeys truly start - digitally. With CXone, companies can connect with customers on their preferred digital touchpoints, such as Google searches, websites, and mobile apps, and drive branded, guided customer experiences to quickly and effectively resolve all customer needs via the easiest and most cost-effective route. In addition, CXone\'s Enlighten AI allows companies to build better bots faster and make self-service the #1 choice of their customers by applying AI to their own data to prioritize automation topics, automatically catalog all the ways customers express intent, and easily train advanced conversational self-service bots. Finally, CXone also prepares agents with a seamless handoff from self-service (with context) and AI-powered next-best action, answer, and soft-skill behavior – all in real-time, ensuring that agent-assisted experiences \"wow\" every time. Let\'s work together to get Customer Experience Interactions right with CXone.
Skills
- Networking
- Xml
- Top Secret
- Tfs
- Java
- Web Development
- Programming
- Training
- .net
- Security Clearance
- Management
- Cloud Computing
- Agile Methodologies
- Sql
- Jquery
- Windows
- Selling
- Customercentric Selling
- Computer Hardware
- Contact Centers
- Asp.net Mvc
- Html
- Technical Support
- Visual Studio
- Visio
- Mac Os X
- Saas
- Sales
- Databases
- Product Management
- Salesforce.com
- Web Services
- Microsoft Sql Server
- T-Sql
- Crm
- Os X
- Scrum
- Linux
- Asp.net
- Software Development
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