Kyler Petersen

Director of Intelligent Contact Automation @Nobelbiz

US

Of course. I\'ve added an emoji to the \"Omnichannel CX\" bullet point.As Director of Contact Automation at NobelBiz, I transform contact centers and BPOs into revenue-generating, customer-centric powerhouses. I leverage AI, automation, and our carrier-grade telecom backbone to deliver faster, smarter, compliant interactions at scale, boosting performance, reducing friction, and driving growth without compromising CX or trust.How NobelBiz Drives Impact? We combine our OMNI+ CCaaS Platform with specialized compliance and automation tools to deliver measurable results: Omnichannel CX: Unify voice, SMS/MMS, email, chat, and social with intelligent routing and a streamlined Agent Desktop.🤖 AI Automation: Deploy AI Agents for qualification and scheduling. Use AI Note Taker for real-time summaries, objection handling, and automated notes, boosting agent efficiency by 25%. Compliance & Trust: Ensure TCPA, STIR/SHAKEN, and Mini-TCPA adherence with DNC scrubs, audit trails, and Branded Caller ID. Answer Rate Boost: Achieve 70% higher connect rates using LocalTouch+ & PerfectNumber for geo-matched caller IDs, automated DID rotation, and reputation scoring. Dialing Efficiency: Boost list-to-contact rates by 23% with the Dragon Dialer’s intelligent pacing, predictive/progressive dialing, and voicemail drops. Data-Driven Growth: Power decisions with real-time analytics, speech analytics, auto-QA, and native CRM integrations (Salesforce, HubSpot). Scalability & Reliability: Deliver global outreach with agentless campaigns, uptime, dynamic failover, and 30% cost savings via automation.Proven Results at Scale: 70% higher connect rates.⏱ 47% faster resolution times. 30% cost savings from automation.Ready to revolutionize your contact center? Let’s connect to drive multimillion-dollar growth, compliance, and unforgettable CX.