Kyle Byrnes

Account Manager @Synergetic, Inc.

Philadelphia, PA, US

As an Account Manager, I play a pivotal role in supporting Project Managers and ensuring a seamless experience throughout the sales process. I serve as the main point of contact for clients and maintain a high level of communication and coordination. On a daily basis, my responsibilities include: Daily Meetings: Conduct morning meetings with each Project Manager to discuss workflow and ensure alignment on project priorities. Lead Management: Qualifying and assisting with new leads. Introducing Project Managers to qualified leads, creating proposals and quotes for events, and reviewing quotes before client submission. Client Interaction: Serving as a primary contact for clients, offering additional outcome options when sending quotes, managing terms and discounts for clients, and following up with current leads to help close sales. Workflow Management: Managing and continuously updating each Project Manager\'s workflow tabs, ensuring efficiency and organization in project execution. Event Procedures: Ensuring Project Managers complete event procedures for confirmed events, including crew calls, venue calls, collecting client content, creating show books, flagging jobs ready to invoice, and sending event follow-ups. Confirmation of Events: Managing the confirmation of events by ensuring all necessary information is received, correct terms are established, and deposits and final payments are received per the agreed terms.

Berklee College of Music

Music

Berklee College of Music

Bachelor of Arts (B.A.), Music Production and Engineering