Kyle McCourt
Focused Project/Delivery Manager | Strategic Visioning • Operational Excellence • Product Management • Customer Experience Researcher | CRM and Workflow Implementation Guru
- Role
- Project Manager at The Home Depot
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Kyle McCourt
I\'m an Arkansan now living in Tucson, AZ. Ask me about my javelina sightings! I helped launch a SaaS platform for heavy equipment dealers, growing it from 10 to 300+ clients in under two years— with 98% retention over five years and 150+ product improvements annually. I’m known for staying calm in chaos and solving problems others can’t track. Not because I have a photographic memory — but because I believe in ruthless organization, clear communication, and strong notes. Now, I’m a Project/Delivery Manager at The Home Depot, focusing on maintaining and modernizing cross-functional IT initiatives supporting Store Checkout operations. It’s high-impact, high-complexity work — and it pushes me to blend strong communication, systems thinking, and a deep respect for reliability at scale.Currently, I’m focused on: → Exploring how AI and automation can eliminate repetitive work→ Learning how machine learning can improve product decisions and customer experience→ Learning more about Product Management through the University of Arizona\'s certificate program.Some Top Achievements→ Directed six expansive technology projects and managed three SaaS website platforms, supporting over 500 dealerships.→ Drove profits up by 100% year-over-year across three consecutive years.→ Directed the implementation of customer service workflow management software, achieving an 85% improvement in average resolution time for customer inquiries.→ Cultivated enduring relationships with corporate clients while actively contributing to project ideation and realization.→ Doubled the client base within 18 months, showcasing robust market penetration and business development acumen.Led Internal/External Collaborations→ Conducted research on potential partnerships, advancing the company\'s web presence and digital marketing strategies through informed collaborative ventures.→ Collaborated closely with the President and C-Suite to shape the company\'s vision and strategize its implementation.→ Oversaw all aspects of client billing processes, from invoice preparation to coordination with the Accounting Department, ensuring financial accuracy.
Experience
Project Manager
Jun 2025 — Present · US
Education
Arkansas Tech University
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
2004 — 2008
Skills
- Higher Education
- Innovation
- Recruiting
- Recruitment Advertising
- Digital Media
- Educational Outreach
- Technical Writing
- Impromptu Speaking
- SEO Copywriting
- Educational Technology
- Student Affairs
- Social Media Marketing
- Email Marketing Software
- Database Admin
- Fundraising
- Search Engine Ranking
- Admissions
- Website Creation
- Internet Recruiting
- Digital Strategy
- Student Outreach
- Student Recruiting
- Website Development
- Digital Media Services
- Educational Programs
- Sem
- Curriculum Development
- Report Writing
- Public Speaking
- Data Analysis
- Website Administration
- Student Development
- Managing Database
- Website Building
- Alumni Affairs
- Website Updating
- Web Project Management
- Google Docs
- Cloud Computing
- Adobe Creative Suite
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