Kyle Krubeck

About Kyle Krubeck

With 20+ years of professional experience, I lead as the Director of Solution Architects…

Experience

1. Director, Solution Architects

   TTEC Digital

   Mar 2021 — Present

   Manages workload and assignments of Solutions Architects team to deliver responsive pre-sales support • Develops and maintains reusable demo assets, prioritizing and anticipating assets of field sales demand • Provides marketing support to assist in the development of the Go-To-Market strategy and business development tasks such as webinars • Ensures Solutions Architects team provides strategic and technical support for sales personnel related to territory/vertical activities and/or specific pursuit opportunities in a positive and collaborative environment • Creates and oversees the creation of quotes, SOWs, and other pre-sales documents as needed • Holds Solutions Architects staff accountable to high standards of excellence • Identifies resource and capability needs for future scale and capacity planning • Ensures SA support is consistent, timely, and efficient, by balancing team workload and managing team absences • Serves as point of escalation for presales for issue resolution • Maintains regular cadence with pre-sales resources to provide/obtain employee feedback and perform manager responsibilities to include employee actions, reviews • Supports and execute on additional related initiatives as requested by the VP of CX Architects & Evangelists • Hires, onboards and develops members of the CXE Solutions Architect team • Directs the pre-sales team in an assigned vertical/sector, consisting of pre-sales Solution Architects. In the future, this role may supervise additional roles as the practice builds and scales

Education

• Clark College

  Applied Science, Elecro-Mechanical Engineering Technology

  1994 — 1997

• Washington State University Vancouver

  Computer Science

  2000

• Clark College

  Applied Science, Computer Science

  1998 — 2000

Skills

• Software as a Service (Saas)
• Professional Services
• Wireless
• Telephony
• Integration
• Data Center
• Technical Support
• Wan
• Sip
• Wireless Technologies
• Voip
• Contact Centers
• Cisco Call Manager
• Cloud Computing
• Call Center
• Enterprise Software
• Management
• Telecommunications
• Managed Services
• Ivr
• Network Design
• Solution Selling
• Cisco Technologies
• Sip Trunking
• Mpls
• Switches
• Session Initiation Protocol (Sip)
• Ip
• Vendor Management
• Unified Messaging
• Ip Pbx
• Saas
• Call Centers
• Cti
• Internet Protocol (Ip)
• Voice Over Ip (Voip)
• Acd
• Unified Communications