Kyle Koberna
Client Executive
- Role
- Customer Success Manager at Laketec
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Feb 2024 — Present · Cleveland, OH, US
As the first Customer Success Manager at Laketec, I had the unique opportunity to build the foundation of our customer success program from the ground up. I led the implementation of our first customer feedback system using Simplesat, giving our team real-time insight into client satisfaction and enabling data-driven improvements across the organization.I developed and facilitated quarterly business reviews (QBRs) to proactively align with clients, strengthen relationships, and ensure their evolving goals were consistently met. Through these initiatives, I helped drive a measurable increase in customer satisfaction, growth, and retention.My approach focuses on strategic engagement, actionable feedback, and long-term partnership growth.
Education
Highland Community College
Associate of Arts (AA)
2009 — 2011
University of Dubuque
Bachelor of Business Administration (BBA)
2011 — 2013
Skills
- Business Development
- Telecommunications
- Solution Selling
- Unified Communications
- Voip
- Account Management
- Wireless
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