Kyle Aquino
Corporate IT Support Associate | Troubleshooting & End-User Support | Driving Seamless Operations
- Role
- Corporate IT Support Associate at BetMGM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Corporate IT Support Associate
Jan 2023 — Present · Jersey City, NJ, US
Act as the first point of contact for technical issues regarding MacBook’s, mobile devices, and windows devices, before diagnosing and resolving issues to restore full functionality • Meet challenging SLAs/performance targets for alert and incident responses, while completing a high-volume of service request within strict timeframes • Analyze and troubleshoot/resolve Microsoft application issues, specializing in Outlook, Teams, and OneDrive• Utilize Active Directory to manage accounts securely across multiple devices by ensuring users are added to the correct group policy, changing passwords, and unlocking accounts • Employ SCCM (Microsoft System Center Configuration Manager) to deploy software to local machines • Utilize the ServiceNow ticket system to prioritize responses to internal employee issues to maintain quality, efficiency, and SLA standards• Evaluate internal processes, and gain buy-in to create and implement Standard of Procedure that streamline teamwide workflows and establish best practices• Perform comprehensive checks to ensure the technical requirements of meetings are met
Education
William Paterson University of New Jersey
Bachelors, Kinesiology and Exercise Science
2013 — 2017
Rutgers University
Certificate in Full stack Web Developer, Rutgers Coding Bootcamp
2019 — 2019
Skills
- Medical Terminology
- Customer Service
- Powerpoint
- Cpr Certified
- Fitness
- Healthcare
- Microsoft Word
- Medical Records
- Time Management
- Health Education
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