Kyle Hiebert

About Kyle Hiebert

Throughout my career, I have been eager to grab exciting opportunities. Moreover, it is my passion to share my knowledge, experience, and expertise to groom the professional skills of junior employees and colleagues with my insight on implementation management. During my term in the office, I received appreciation of management by leading cross-functional teams and furnishing immediate solutions to optimize implementation processes. Adept at planning, developing, and implementing proprietary software products and integrating research design training and documentation projects.Possessing solid history of success in leading projects from start to end, driving greater efficiencies, engagement, and revenues, and managing project teams to achieve shared visions and goals. Equipped with robust ability of processing data analytics, systems analysis, and microscopic / macroscopic examination; excellent ability to drive ongoing change and growth in any position.Adept at developing and implementing business solutions, ensuring secure, efficient, and high quality of work, resolving technical issues and executing strategic plans to meet business requirements.Expertise in project controllership, procurement and contract management, stakeholder engagement, relationships building, accident or incident investigation, cost control, and cash flow optimization.My technical proficiencies include: Tableau, PowerBI, SQL, Excel Analytics, Agile / Scrum Methodology, HTML, CSS, JS, Jira, Confluence, MS Teams • Project & Program Management• Team Leadership & Coaching• Strategic Planning & Implementation• Budgeting & Forecasting• Continuous Process Improvement• Recruitment & Staffing Initiatives• Quality Control & Assurance• Risk Assessment & Mitigation• Profit & Revenue Optimization• Health & Safety Compliance• Stakeholder Communication• Technical Issue ResolutionOn the flip side, my communication skills are acknowledged as I shared my thoughts/ideas with integrity, work ethics, and analytical skills. I am passionate to adjust to changing situations and implementing plans for competitive advantage in a fast and highly regulated environment.Please feel free to contact me at my email/phone with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.

Experience

1. Senior Wfm Consultant

   Infor

   Jan 2023 — Present · Nashville, TN, US

   In my role as a Senior WFM Consultant, I have a wide range of responsibilities focused on providing functional solutions and leading practices to meet the needs of my clients. Our team of professionals play a key role in implementing solutions and delivering results. I am skilled at providing in-depth analysis and the ability to provide resolution to broad, complex, and critical work. Senior WFM Consultants act in a lead capacity on complex projects, mentoring and guiding others in all aspects of an implementation lifecycle with specific emphasis on systems analysis, functional design and testing.A Day in The Life Typically Includes:• Participating in the full lifecycle of a customer implementation including Kickoff, Requirements Gathering, Functional Design and Documentation, System Config, Testing, and Training ensuring compliance with Infor Deployment Methodology.• Working directly with the customer’s project team to understand their business requirements and translate those requirements into a set of systematic specifications for development.• Developing a deep understanding of the features of the WFM software to properly and creatively utilize features to meet customer needs.• Research, document, configure and test all functional elements to meet customer policies and procedures and state and federal laws.• Collaborating with Product Management, Product Development and Customer Support, when needed, to communicate customers’ needs and determining best solution.• Building and maintaining customer relationships. Providing quality service to both internal and external customers. Earning credibility as a trusted advisor throughout Infor and the customer organization.• Seeking to understand customer issues and delivering appropriate solutions based on product core functionality and Industry leading practices.• Adhering to Infor Deployment Methodology throughout the project and completing tasks in a timely manner within the timeframe established.

Education

• Western Governors University

  Bachelor of Science - BS, Software Development

  2020 — 2021

• Arizona State University

  Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies

• Harvard Extension School

  Psychology

  2015

• Texas A&M University-Kingsville

  Master of Business Administration - MBA, Business Analytics

  2018 — 2019

• Liberty University

  Doctor of Education - EdD, Organizational Leadership