Kyle Gilbert

About Kyle Gilbert

Experienced leader in Technical Documentation and Content Design within the SaaS industry, with a strong track record of individual and team leadership, professional development, and data-driven success. Specializing in creating comprehensive, user-facing, internal, and in-product technical content.Specialties:Technical CommunicationsContent DesignProduct ManagementCreative WritingBusiness AnalysisRelationship BuildingAgile/SCRUM MethodologiesAdobe SuiteSharePoint Tortoise Subversion SVNGithubMadCap FlareMadCap CaptureMicrosoft Office SuiteWord PressZendeskCamtasiaSnagItHTMLCSSDITA

Experience

1. Content Design Manager

   Lightspeed Commerce

   Feb 2024 — Present · Austin, TX, US

   Lead and scale a distributed team of Content Designers across North America, aligning content strategy with company-wide product, design, and business objectives across multiple product verticals.Establish and operationalize scalable content design and documentation systems, driving consistency, quality, and reuse across user-facing, in-product, and internal content.Embed content design into the product development lifecycle, positioning the team as strategic partners in UX writing, technical content, and end-to-end user experiences.Partner closely with Product, Design, and Engineering to streamline content workflows, expand documentation coverage, and reduce time-to-market through earlier and more effective content involvement.Introduced AI-powered content workflows and tooling to streamline content and documentation creation, maintenance, and self-serve resources for guideline adherence, improving team efficiency and scalability across product verticals.Designed and implemented a structured, cross-functional content review and governance model, improving documentation accuracy, consistency, and stakeholder alignment.Own the strategy and execution of in-product communications, including release notes, feature announcements, onboarding content, and user guidance, increasing feature adoption and product clarity.Oversee agile operations for the content function, including sprint planning, backlog prioritization, and retrospectives, ensuring predictable delivery and continuous improvement.Mentor and develop Content Designers through structured feedback, performance reviews, and growth planning in alignment with our career GPS, fostering career progression and high team engagement.

Education

• University of North Texas

  Bachelor's, Technical Communications

  2008 — 2011

Skills

• Training Delivery
• Software Documentation
• Social Media
• Technical Writing
• Dreamweaver
• Html
• Online Advertising
• Wordpress
• Editing
• Public Speaking
• E-Learning
• Dita
• Framemaker
• Proposal Writing
• Team Leadership
• Leadership
• Instructional Design
• Blogging
• Research
• Project Management
• Microsoft Office
• Program Management
• Analysis
• Training
• Sharepoint
• Web Design
• Management
• Team Building