Kyle S.

About Kyle S.

I design content as infrastructure — the systems, principles, and governance models that let complex products scale without fragmenting the experience users depend on.At Vanguard, one of the largest investment platforms in the US, I lead content strategy across dozens of product teams shipping to millions of authenticated users in high-stakes financial contexts. I co-founded and serve as principal contributor to the content center of excellence — building from scratch the content principles, pattern library, and governance model that gave a distributed practice organizational coherence where none previously existed. I\'ve shipped foundation-level systems across web and mobile: in-context help models, account naming logic, change management frameworks, and AI content standards for regulated LLM-powered experiences.The work I\'m most proud of isn\'t any single piece of copy. It\'s the infrastructure that makes good content decisions easier for every team, long after the initial work is done — and the organizational effort required to get content treated as upstream strategy rather than a finishing step.I\'m a strong fit for fintech, big tech, and AI-native organizations building complex products where clarity, trust, and consistency aren\'t nice-to-haves.Remote-first, open to travel, open to relocation for the right role.

Experience

1. Lead Ux Content Strategist

   Vanguard

   Jan 2025 — Present · Charlotte, NC, US

   Co-founded the Content Center of Excellence and serve as principal contributor of its content principles, pattern library, and governance model — building shared infrastructure for a distributed practice spanning dozens of embedded product teams across one of the largest investment platforms in the US• Defined foundation-level content systems shipped simultaneously to millions of authenticated users across web and mobile — in-context help model, account panel naming logic, and platform-wide change management framework• Principal content reviewer for Vanguard\'s emerging technology initiatives — defined content standards for LLM-generated experiences in a regulated environment, ensuring clarity, accuracy, and compliance alignment• Partnered with Legal, Compliance, Engineering, and Product as a strategic peer — not a downstream contributor — across high-stakes regulated product experiences• Mentored and developed embedded content strategists across multiple product teams; drove measurable improvements in content clarity and consistency across the platform

Education

• University of North Carolina Wilmington

  Master of Fine Arts (MFA), Creative Writing

• University of North Carolina Wilmington

  Bachelor of Arts (BA), English