Kyle Bolduc
Business Intelligence Analyst Iv @WEX
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WORK HISTORY
Business Intelligence Analyst Iv @WEX
Portland, ME, US
WEX simplifies complex payment systems, unlocking insights, opportunities and efficiencies to give you greater control of your business.I focus primarily on customer service and workforce management for WEX North America and Europe. My responsibilities include call volume forecasting, 24/7 staff scheduling, agent behavior analytics, customer experience metrics and SLA reporting. My work involves report automation, developing Tableau and Google dashboards, extracting information from data sources via APIs and SQL databases, creating relational data models and views in AWS Redshift or Snowflake and leveraging machine learning to forecast call volume and staffing requirements for workforce management.
SKILLS
ABOUT KYLE BOLDUC
I help organizations make better decisions through data driven insights derived through…
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