Kyle Bolduc
Business Intelligence Analyst 4
- Role
- Business Intelligence Analyst Iv at WEX
- Location
- Saco, ME, US
- LinkedIn followers
- 500 followers
About Kyle Bolduc
I help organizations make better decisions through data driven insights derived through…
Experience
Business Intelligence Analyst Iv
Jan 2019 — Present · Portland, ME, US
WEX simplifies complex payment systems, unlocking insights, opportunities and efficiencies to give you greater control of your business.I focus primarily on customer service and workforce management for WEX North America and Europe. My responsibilities include call volume forecasting, 24/7 staff scheduling, agent behavior analytics, customer experience metrics and SLA reporting. My work involves report automation, developing Tableau and Google dashboards, extracting information from data sources via APIs and SQL databases, creating relational data models and views in AWS Redshift or Snowflake and leveraging machine learning to forecast call volume and staffing requirements for workforce management.
Skills
- Underwriting
- Machine Learning
- Sql
- Portfolio Management
- Loans
- Banking
- Risk Management
- Commercial Lending
- Public Speaking
- Microsoft Excel
- Commercial Banking
- Credit Analysis
- Credit Risk
- Financial Analysis
- Consumer Lending
- Small Business Lending
- R Programming
- Retail Banking
- Finance
- Credit
- Microsoft Azure
- Data Munging
- Data Analysis
- Management
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