Kyle Blum

About Kyle Blum

I recently completed my M.S. in Cybersecurity & Information Assurance at Western Governors University, earning my second degree in the cybersecurity field alongside my B.S. in Cybersecurity & Global Policy from Indiana University Bloomington. I have always had a passion for technology, and cybersecurity in particular, and I am eager to keep building on that foundation.My background spans IT support, security operations, and compliance, with hands-on experience supporting 200+ clients across a wide range of environments at Symtec. I hold several industry certifications including CompTIA Network+, Security+, CySA+, and PenTest+, and I have a particular interest in GRC, risk management, and security operations as I continue to grow in the field.

Experience

1. IT Help Desk Onsite Support Specialist

   Symtec

   Jun 2025 — Present · Hobart, IN, US

   Provide helpdesk and on-site support across 200+ clients, resolving hardware, software, and network issues through structured troubleshooting and clear client communication.• Administer M365, Google Workspace, and Active Directory environments including user lifecycle management, licensing, group management, and access troubleshooting.•Monitor security dashboards and review alerts daily using endpoint and email security platforms, escalating and resolving threats across a multi-client environment.• Conduct weekly on-site visits to key clients to maintain relationships, perform proactive assessments, and address infrastructure issues.• Tools: ConnectWise, Thread, BrightGauge, Hudu, Intune, ThreatLocker, Blackpoint, Field Effect, Barracuda, Active Directory, M365 Admin, Google Admin, ITSupport247(RMM), Datto, Meraki, Cisco, SonicWall.

Education

• Lake Central High School

  High School Diploma

• Western Governors University

  Master of Science - MS, Cybersecurity & Information Assurance

• Indiana University Bloomington

  Bachelors of Arts and Sciences, Cybersecurity and Global Policy