Kyle Heaton

About Kyle Heaton

Experienced technical, customer support and account management professional, primarily focused in the technology sector supporting SaaS, Internet, Computer and Ed-Tech offerings.I am passionate about developing and sustaining meaningful relationships with clients, partners and colleague by leveraging technology and creative solutions.As a do-er, I strive to transform businesses, automate menial operations, foster relationships, increase revenue, build actionable pipeline and enable greatness with people, teams and organizations.As an innovator, I have helped grow departments within startups, SMB and retail. For example, with Phobio I built and managed a new customer support department from the ground up. In this experience, I managed a team, contributed to recruiting and hiring headcount, implemented new software for daily workflows, mined and analyzed data for reporting purposes, collaborated across departments up to the executive level, strategized a growth roadmap, assisted in the installation of omni-channel communications solutions, etc. Our department contributed to 120% YOY growth in 2018.Core:• Customer Support (SaaS, B2B, B2C, Computer, General, Education, Enterprise)• Technology (Help Desk, IT, MDM, Inventory, Troubleshooting, Device Imaging)• Sales (Retail, B2B, Internal, Renewal, Pipeline, Solutions, Education, Enterprise)• Account Management and Administration (SMB, B2B, Education, Enterprise)Specialties:•Leadership•Account Management•Customer Experience•Relationship Management•Process Improvements•Solutions Selling•Providing Feedback•Team Building•Motivating Others•Data Mining & Analysis•Technology Solutions•Escalations ResolutionSoftware & Technical:•Salesforce•Excel•Word•Slack•Trello•Zendesk•Google Suite•Asana•Basecamp•Hootsuite•Survey Monkey•Keynote•Hot Jar•Jamf Pro•LinkedIn•HTML•CSS•SQL•Mac OS X•Apple iOS•CRM 77••••••81 h••••@kyleheaton.com

Experience

1. Founder

   Website & Logo Design By Kyle Heaton

   Jan 2019 — Present · Kennesaw, GA, US

   Independent freelance website & logo designer, front-end web development, branding, SEO, social media marketing, etc.https://kyleheaton.com

Education

• Kennesaw State University

  Computer Science

  2007 — 2010

• Pickens County High School

  Diploma, Cinematography and Film/Video Production

  2003 — 2007

Skills

• Sales Operations
• Retail Sales
• Visual Merchandising
• Marketing
• Mac Os X Server
• Iphone Support
• Mac Support
• Inventory Management
• Os X
• Itunes
• Macintosh Applications
• Hardware Support
• Ipod
• Iwork
• Ilife
• Ios
• Mac Os
• Customer Experience
• Crm
• Account Management
• Pipeline Management
• Customer Service
• Solution Selling
• Business-to-Business (B2b)
• Sales Analytics
• Mac
• Microsoft Office