Kyle Jones
Client Service Associate at Premier Inc. | Customer Relationship Management
- Role
- Client Services Account Manager at Premier Inc.
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Kyle Jones
With over a decade of professional engagement, my expertise in supply chain management and customer relationship systems like Microsoft Power BI and IBM Cognos Analytics has been pivotal in securing client loyalty at Premier Inc. Our team ensures that members are well-informed of the comprehensive benefits available to them, fostering robust business partnerships. By conducting Quarterly Business Reviews, I\'ve effectively presented business trends and opportunities, enhancing contract utilization and member savings. This strategic approach has not only resolved performance issues but also escalated our commitment to meeting and exceeding customer expectations, solidifying my track record in account management and regulatory compliance.
Experience
Client Services Account Manager
Apr 2018 — Present · New York, NY, US
Engage assigned members to ensure their awareness of the full Innovatix/Essensa value proposition.Utilize customer relationship management system to track details about customer contact and related activity.Conduct QBR\'s (Quarterly business reviews) to present business trends and opportunities to increase savings, expand contract utilization and penetration.Review performance of Innovatix/Essensa and vendors with customer accounts and resolve or escalate performance issues to meet customer expectations.Present new contracts to members to include the value to members for contract uptake/utilization.Obtain Accounts Payable lists and other item level details for analyses. Identify, analyze, track, and quantify business trends and contract opportunities.
Education
Hofstra University
Bachelor of Arts - Journalism
2010 — 2012
Prince George's Community College
Associate's degree
2009 — 2010
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