Kyle Woodruff

About Kyle Woodruff

I am a results-oriented people leader who unlocks potential, cultivates trust, and embraces continuous learning. I provide clear expectations, facilitate collaboration, drive change, and advocate for success. What sets me apart is my focus on results, active listening, and building a culture of trust. I excel at identifying strengths, aligning goals, and ensuring accountability. By partnering with customers, I bring clarity, cohesion, and predictable solutions, empowering them to achieve their business goals confidently.

Experience

1. Manager, Product & Engineering

   T-Mobile

   Nov 2020 — Present · Frisco, TX, US

   Hired, managed, and developed 15+ team members (Product managers, Product Owners, Business Analysts) that supported 6 different retail sales operation products.Worked to uphold autonomy with individuals to promote team collaboration while holding them to agile best practices to deliver on Visions, Roadmaps, Product Delivery & Product Quality.Oversee training, regular performance reviews, and merit & bonus compensation reviews.Managed approximately $25M in product funding to deliver on business objectives.Maintained company support SLAs for each product (6 total) within the portfolio to maintain product quality for the end-users.Developed change management and communications plans to execute internal changes initiated by senior leadership.Worked with Product Teams, Managers, and Stakeholders to synthesize ambiguous requirements, manage, sequence, and steer portfolio to achieve business goals and initiatives while balancing inter-dependencies.Jointly led Steering Committees on 3 products with Product Managers on a weekly basis to provide transparent priority on key decisions and issues.Worked to resolve blockers & risks for the portfolio and worked with the product managers in PI Planning to communicate validated assumptions aligned with product strategy.Managed jointly the SDLC to ensure development, documentation, and launch of products were successful and free of critical defects for end-users.Leveraged vendor, customer, and leadership feedback to help drive product strategy to support and build continued relationships with the stakeholders.Became a domain expert on all products in the portfolio—understanding integrations & dependencies.Centralized support of all portfolio applications into a single support model and partnered with Product managers and Managers to leverage the process for portfolio intake requests.

Education

• Western Governors University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2016 — 2018

• Utah Valley University

  Associate’s Degree, General Studies

  2011

• University of Arizona

  Continuing Education, Full Stack Web Development

  2019 — 2019

• Utah Valley University

  Bachelor’s Degree, Business Administration and Management, General

  2016

Skills

• Product Development
• Leadership
• Software Implementation
• Process Improvement
• Customer Relationship Management (Crm)
• Saas
• Project Management
• User-Centered Design
• Crm
• Cloud Computing
• Technical Support
• Business Process Improvement
• Quality Assurance
• Training
• Customer Satisfaction
• Scrum
• Customer Service
• Agile Methodologies
• Sales
• Management
• Team Building
• Healthcare Information Technology
• Troubleshooting
• Software as a Service (Saas)