Kyle Wills
Senior IT Cybersecurity Specialist/Coordinator at Defense Information Systems Agency | Active TS Clearance | DOD Experience | CompTIA Sec+ | HDI SCTL
- Role
- Senior Technical Analyst Coordinator - IT Cybersecurity Specialist (Custspt Infosec) at Defense Information Systems Agency
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Kyle Wills
My name is Kyle Wills, and I currently work as an IT Specialist for the Defense…
Experience
Senior Technical Analyst Coordinator - IT Cybersecurity Specialist (Custspt Infosec)
Defense Information Systems Agency
Aug 2024 — Present · Fort Detrick, MD, US
Serves as the senior technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurations.Handles complex, critical, and time-sensitive issues along with all Queue Agent responsibilities, to include phone and email interaction processing. Handles the escalation of major incidents or problems and works closely with customers to notify the Enterprise Virtual Watch Desk. Provides guidance, training, and constructive feedback to junior specialists to improve troubleshooting and knowledge of the service desk. Oversee day-to-day service desk operations, ensuring smooth functioning, and escalating issues to Tech Leads or Supervisors for resolution or further direction.Provides advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers\' ability to carry out critical business activities.Applies information security/information assurance policies, principles, and practices in the delivery of customer services.Develops and manages customer performance requirements and customer support policies and procedures.Develops specifications for user instruction manuals based upon customer needs.Coordinates, executes, implements, and maintains the installation and operation of customer application systems.
Education
Defense Acquisition University
Certification
2025
Prince George's Community College
Certification
2020 — 2022
Westlake High School
High School Diploma
2018 — 2019
Dr. Henry A. Wise Jr. High School
High School Diploma
2019 — 2022
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