Kyle Taylor
Head of Network Support Services @Telefónica Tech (EN)
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WORK HISTORY
Head of Network Support Services @Telefónica Tech (EN)
Belfast, GB
As the Head Of Network Support Services I have responsibility for ensuring the delivery of Managed Services and Platform Services to customers across the UK and Ireland. I lead and manage highly skilled engineering teams supporting and managing customer environments, Telefónica Tech UK & I datacentres and MPLS/MWAN platforms.Key Responsibilities & Achievements:• Ensure that customer SLAs, operational KPIs and quality standards are met• Develop operational systems and processes• Lead, manage and develop engineers across multiple support teams• Consistently high NPS feedback
EDUCATION
Millburn Academy
Standard Grade
SKILLS
ABOUT KYLE TAYLOR
Dedicated and hardworking individual with a passion for the IT industry. Experienced in the delivery of managed services and test programmes in varied high-profile environments.Specialties: Operations Management, Major Incident Management, Change Management, Problem Management, IT Procurement, Service Management, Crisis Management, Service Desk, Defect Management, Service Delivery, Test Management, Disaster Recovery, Managed Services
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