Kyle Steever
Driving excellence and efficiency so that enterprises of any size are able to do more without needing more.
- Role
- Itsm Administrator Architect at Sunrise Banks
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Kyle Steever
I live and work by the motto of \"Do Better\". We are all human, and are always growing…
Experience
Itsm Administrator Architect
Apr 2023 — Present · St Paul, MN, US
Design and implement ITSM Product (FreshService) that is used across the enterprise and exceeds ISO27001, SOC Type 2, NIST and OCC requirements for change, identity and asset management-Mentor junior employees and leaders around technologies and process improvements such as ITIL and Agile methodologies-Integrate tools and web-based services into the ITSM product, allowing for reduced training and complexity within the enterprise-Coordinate with multiple teams around process improvement in both a remote and in person environment -Identify trends in tickets and provide possible RCA’s to responsible teams to further enhance quality of service-Developed KPI dashboards and monitored service trends to drive data-informed improvements-Contributed to development and execution of strategic IT roadmaps in alignment with enterprise goals-Administration of Atlassian Jira Software and Confluence
Education
University of North Dakota
BS, Criminal Justice Studies
2006 — 2010
Skills
- Os X
- Windows Vista
- Enforcement
- Criminal Justice
- Firearms
- Windows
- Ios
- Microsoft Office
- Computer Maintenance
- Police
- Public Safety
- Troubleshooting
- Computer Hardware
- Windows Xp
- Technical Support
- First Aid
- Windows 7
- Computer Repair
- Android
- Apple Certified
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