Kyle S.
Director of Technology Enablement @ PLACE | Customer Success, Onboarding
- Role
- Director of Technology Enablement at PLACE
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Kyle S.
As a Director of Technology Enablement at PLACE, I lead a team of tech enablement specialists to support our partners in their use of Brivity, a platform that helps real estate operators manage their business. With a CAD certificate and a background in engineering, I have the technical skills and knowledge to design and implement training plans, policies, and procedures that ensure consistent, efficient, and effective support to our partners.I have over five years of experience in customer success management, customer onboarding, and operations, with a focus on improving the customer experience through data-driven technology implementation and people development. I have built and led high-performing customer success teams, developed and maintained strong relationships with key customers, and driven customer adoption of our products and services. I am passionate about using technology to deliver the dream of home ownership and empower our partners to grow their business.
Experience
Director of Technology Enablement
Apr 2022 — Present · Bellingham, WA, US
Developing and delivering training plans for operators at different stages with the Training and Customer Success Teams. Hiring and managing a team of tech enablement specialists to support partners in their use of Brivity. Evaluating employee performance, providing feedback and coaching, and conducting regular performance reviews to ensure team members are meeting expectations. Developing and implementing policies and procedures to ensure consistent, efficient and effective support to partners. Supporting large business systems migrations, working with partners to plan, execute and validate migrations, ensuring minimal disruption to operations. Collaborating with technical teams to resolve technical issues and provide solutions for complex problems during migrations. Communicating migration plans, timelines and status updates to stakeholders and ensuring that project objectives are met within the established timeframe.
Education
Western Washington University
Bachelor of Arts (BA), Political Science/Philosophy/Economics
2009 — 2014
Washington Engineering Institute
CAD certificate, Mechanical Engineering
2014 — 2015
Centro Educativo Canindeyu, Paraguay
Accounting Technology/Technician and Bookkeeping
2007 — 2008
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