Kyle S.
Parcel Customer Operations Manager @Royal Mail
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WORK HISTORY
Parcel Customer Operations Manager @Royal Mail
London, GB
As a Parcel Customer Operations Manager at Royal Mail, my role is to ensure the delivery of great customer service while leading performance through highly engaged teams; in line with our Standard Operating Procedures and driving change as the Royal Mail transitions from an organisation that delivers letters to a parcel delivery organisation that also delivers letters.I am accountable for the parcel delivery teams in four hubs and responsible for- Health and safety- Operational and performance delivery- Operational reporting- Parcels Operations Budget- Stakeholder relations- Asset management- Resourcing- Training and coaching- Recruitment - Employee lifecycle- Internal Communications- Community and peer engagement - Innovation and improvement- Change management- 35 (circa) Dedicated Parcel Routes around the Southeast London area- Leading 60 team members across four sites including Customer Operations Support and Trainee Managers2025 - Wallington DO achieved Platinum DPR Excellence Rating2025 - Caterham DO achieved Gold DPR Excellence Rating2025 - Sutton DO achieved Bronze DPR Excellence Rating2025 - Wallington DO achieved best Peak performance in Croydon OPL2026 - Wallington DO achieved Diamond DPR Excellence Rating
EDUCATION
University of Essex
Bachelor of Arts - BA (Hons), Physical Theatre
Chartered Management Institute
Foundation degree, Operations/Departmental Management Level 5 Diploma
Thanet College
BTEC National Diploma, Performing Arts
ABOUT KYLE S.
Kyle is a BA (Hons), Chartered Manager (CMgr) and member of the Chartered Management Institute; currently working as an Parcel Customer Operations Manager at Royal Mail, Vice-Chairperson at Southwark Group of Tenants Organisation and Chief Operating Officer at Magdalen Hall Association C.I.C. Kyle worked in the London Public Transport Industry for eight years. He has now transitioned to logistics and deliveries within Royal Mail with full accountability for his team, driving change as Royal Mail moves from letter deliveries to parcel deliveries. At Magdalen Hall Association, Kyle is responsible for all aspects of operations and finances for the organisation which is in the public house industry. At Southwark Group of Tenants Organisation Kyle is second in command of the charity, responsible for leadership and governance of the board.Considered insightful, dedicated, a team player and performance builder. Kyle is a highly focused individual supporting business management, showing a solid financial acumen by keeping costs to a minimum and implementing successful operational practices. He is well-versed in ACAS and industry practices, standards and regulations.In 2020, Kyle received Distinctions for his Level 5 Diploma in Operations / Departmental Manager program with the CMI, showcasing his natural leadership talents. Kyle also has had his IQ verified by BMI (Brain Metrics Initiative) at 127, putting him in the top 13.6% of the general population, he is also known as a critical thinker scoring 94% better than 832 middle managers sampled. Kyle’s highest scoring personality traits are Conscientiousness, Emotional Stability, Industriousness, Integrity and Resilience.
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