Kyle MacDonald
Customer Success Manager | Building Relationships That Drive Revenue | SaaS | Lifecycle Optimization | Driving Retention, Expansion & Product Adoption
- Role
- Customer Success Manager at Saas Academy
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Kyle MacDonald
I\'m a results driven Account Manager with over a decade of sales experience helping…
Experience
Customer Success Manager
Aug 2023 — Present
Manage a portfolio of 158 B2B client accounts totaling $5.7M in Annual Recurring Revenue (ARR), with an average ACV of within SMB & MM space• Led the CSM team in retention performance, maintaining a 96% client retention rate, surpassing the company benchmark of 94%• Generated an upsell pipeline of $432K, personally closing $108K in expansion revenue through strategic consultative selling and cross-functional collaboration• Hand-selected as CSM Team Lead, training peers on post-sale product selling techniques to re-engage dormant accounts and recover at-risk clients
Education
University of Arizona
Bachelor of Science (B.S.)
2009 — 2014
Skills
- Leadership
- Mathematics
- Microsoft Word
- Highly Personable
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Teamwork
- Motivation
- Social Networking
- Event Planning
- Customer Service
- Social Skills
- Time Management
- Communication
- Communication Skills
- Efficiency
- Social Media
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