Kyle Short
Client Success Leader | MBA | Driving Strategic Growth, Operational Excellence & Measurable Results
- Role
- Sr Client Services Manager at Enlyte
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Kyle Short
Over the last 15 years, I’ve led high-impact teams across client services, insurance operations, and fraud investigations—delivering results through strategic process improvements, consultative leadership, and a commitment to developing others. From managing multi-million-dollar client portfolios to designing workflows that reduced turnaround time by over 40%, I’ve consistently driven outcomes that increase satisfaction, savings, and service excellence.Currently, I serve as a Senior Client Services Manager at Enlyte, where I partner with national clients to solve operational challenges, expand service offerings, and deliver measurable value—such as increasing revenue by 16% in targeted markets and boosting medical bill review savings by 3.1%.Previously at GEICO, I led Special Investigations and Claims teams across California, Alaska, and Hawaii. I implemented data-informed strategies that improved fraud identification effectiveness by over 28 percentage points and helped promote numerous team members into leadership roles—achievements I remain incredibly proud of.I recently earned my MBA with a 4.0 GPA and a focus in project management to further strengthen my leadership toolkit. With a passion for team development and delivering scalable solutions, I’m excited to take on roles that intersect client success, operational excellence, and strategic growth.Let’s connect if you’re building something innovative, customer-focused, and results-driven.
Experience
Sr Client Services Manager
Mar 2023 — Present · San Diego, CA, US
Education
Point Loma Nazarene University
Master of Business Administration - MBA, Project Management
University of South Carolina
Bachelor of Science, Business Administration, Management and Marketing
2010 — 2012
University of Northwestern Ohio
Associate of Applied Business, Business Administration
2007 — 2009
Skills
- Property & Casualty Insurance
- Call Centers
- Customer Service
- Training
- General Insurance
- Insurance
- Time Management
- Microsoft Word
- Coaching
- Microsoft Excel
- Microsoft Office
- Sales
- Management
- Team Building
- Public Speaking
- Leadership
- Process Improvement
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