Kyle Joiner

Experience

1. Technical Support Manager

   MULTIVAC USA

   Feb 2025 — Present · Kansas City, MO, US

   Lead a high-performing technical support team serving customers across the US and Canada, with extended support to field service technicians in the US and technical staff in Mexico.Key Responsibilities & Initiatives: • Oversee preparation and configuration of key system components (e.g, servo drives) to ensure smooth customer installations and fast resolution of technical issues • Drive development of internal tools using Microsoft Power Apps to streamline workflows and increase team efficiency • Spearhead proactive customer outreach initiatives using smart services data, shifting the team from reactive to predictive support • Implement continuous improvement feedback loops by reviewing and coaching team members on their customer interactions • Champion a more technical and data-informed approach to customer service compared to traditional support methods

Skills

• Windows
• Visual Merchandising
• Big Box
• Performance Management
• Microsoft Excel
• Store Management
• Store Operations
• Customer Service
• Merchandising
• Inventory Management
• Inventory Control
• Coaching
• P
• Team Building
• Outlook
• Microsoft Office
• Sales
• Customer Engagement
• Security
• Loss Prevention
• Retail
• Time Management
• Leadership Development
• Wireless
• Profit
• Hiring
• Retail Sales
• Mobile Devices
• Driving Results
• Planograms
• Advertising
• People Development
• Microsoft Word
• Team Leadership
• Customer Experience
• Shrinkage
• Microsoft Outlook
• Training