Kyle Holderness
Senior Customer Success Manager @Tune
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WORK HISTORY
Senior Customer Success Manager @Tune
Seattle, WA, US
Manage complete customer lifecycle and consult with enterprise and strategic customers generating over $2M in ARR, helping to optimize their Digital Performance Marketing programs with a focus on program strategy and growth- Promoted to Senior Customer Success Manager within first year- Consistently achieve over 100% to goal of retention and growth targets in managed accounts leading to 62% growth in ARR- Led process improvement initiatives including - implementation of product adoption/analytics tool (Pendo), strategic account success plans, and Customer Success playbook- Developed and implemented account growth strategies for up-sells and cross-sells including - transitioning legacy customers to new contracts, additional products, custom SoWs, and penetrating additional business units and subsidiaries, delivering increased revenue and enhanced customer value- Created Customer Success KPI metrics for evaluating customer adoption, retention, and growth opportunities.
EDUCATION
Central Michigan University
BSBA, Accounting/Finance
ABOUT KYLE HOLDERNESS
Enthusiastic and passionate leader who has worked across a variety of industries and business functions including Supply Chain, MarTech, and Clean/GreenTech. I am skilled in Business Development, Account Management, Customer Success, Project Management, Leadership, Finance, and Consulting. Now, I can confidently add that I am AI enabled! Meaning, I am proficient in working with all major AI LLMs and efficient at utilizing them to implement agents and improve workflows. My proudest accomplishment to date is the time I spent building and managing a sales and marketing agency. Over the course of 5+ years I learned what it takes to build a business from scratch to a $1M/year revenue business. The most rewarding aspect was working along side other entrepreneurs helping them to grow and scale their business. There is no better feeling than seeing your efforts have a direct impact on the success of your customers. This experience has opened the door for me to find my true calling within Customer Success and build a passion for sustainable technologies and SaaS products built for solving real world problems. As someone who thrives on enthusiasm, I am passionate about supporting customers through strategic consultation with an emphasis on executing growth objectives and aligning customer goals with business strategy.
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