Kyle Gruber
Implementation Engineer @OpenText
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WORK HISTORY
Implementation Engineer @OpenText
Waterloo, ON, CA
Provide assistance to customers that are migrating to our services- Manage tickets and tasks using Oracle ticketing system- Help resellers, referred and direct customers build out and implement their migration or start a new service- Perform walkthroughs to Small - Medium size business owners that purchased our services- Services include: Email Threat Protection, Hosted Exchange, Microsoft Office 365, Microsoft 365, Email Message Privacy, ZixEncryption, ZixArchive, Email Continuity, Cloud Backup and more.
EDUCATION
Conestoga College
Associate's degree, Computer and Information Sciences and Support Services
ABOUT KYLE GRUBER
Dynamic, efficient, resourceful IT professional with over 4 years of experience in the field. Dedicated to providing effective IT solutions to help businesses run more efficiently and smoothly. Acquired industry recognized certifications such as CompTIA A+ and Microsoft Certified: Azure Fundamentals. Consistently demonstrated effective communication and logical thinking skills to provide excellent end user support and increase productivity. Hands-on experience with Active Directory, Microsoft Intune: Endpoint Management, network configuration, Powershell scripts, group policies and managing end user devices.Passionate in technology and always eager to learn.
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