Kyle Finlinson
Vice President of Technical Operation at CallTek
- Role
- Vice President of Technical Operation at CallTek
- Location
- Layton, UT, US
- LinkedIn followers
- 500 followers
About Kyle Finlinson
Versatile high energy technology senior executive, manager, strategist, motivator…
Experience
Vice President of Technical Operation
Jan 2025 — Present · Layton, UT, US
Establish and maintain Service Level Objectives (SLOs) for key services, including installations,software development, and call center operationsProactively monitor Service Level Indicators (SLIs) to ensure system reliability aligns with customerexpectations and operational goals.Implement error budgets to balance innovation and stability, prioritizing projects based on theirimpact on system reliability.Identify and eliminate repetitive manual tasks across onboarding, installations, softwaredevelopment, and call center operations through automation.Collaborate with teams to design and deploy automated solutions for monitoring, incident response,and performance tracking.Implement a robust incident management framework to ensure timely resolution of critical issues ininstallations, call center operations, and development projects.Conduct blameless postmortems for all incidents, documenting root causes and corrective actions toimprove reliability and reduce future risks.Develop and maintain monitoring dashboards to track system health, SLA adherence, and call centerperformance in real time.Align field services budgets with priorities and customer objectives, collaborating with internalstakeholders to maximize cost efficiency without compromising reliabilityProvide leadership to the operations team, setting and maintaining operational procedures and bestpractices.Design scalable processes and systems to support growth across installations, software development,and call center operations.
Education
Brigham Young University
Actuarial Science, Mathmatics, Computer Science, Design Engineering
Skills
- Software Development Cycle
- Technological Integration
- Programming & Operations
- Network Optimization
- Groupware/Data/Voice
- Contract Negotiation
- Erp (Enterprise Resource Planning)
- Profitability & Budgets
- Acquisitions
- Research Project Management
- Research & Development
- Security & Disaster Planning
- Software Project Management
- Team Building
- Master Data Management
- Executive & Client Relations
- Web Project Management
- Quality Assurance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.