Kyle Fennema
MS-MIS
- Role
- Asset Analyst at Mastec
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Kyle Fennema
Graduate from the Florida State University, having studied for my Masters of Science in…
Experience
Asset Analyst
May 2021 — Present · Miami, FL, US
Manage ticketing system of Hardware, Software, and mobility requests (through ServiceNow). o Improved the turnover time by over 50% in first few weeks o Cut the queue down by over 300 backlogged Tickets -Performed hands-on support at the desktop level o including installing and upgrading software and hardware o implementing file backups o configuring systems and applications- Used Excel Spread Sheets for organized data visualization to give to the Managers o to supply financial reporting o enhance business decision-making o manage asset-related liabilities and risks- Other tasks included: o Reimaging Laptops and desktops o Receiving, storing, and distributing assets o Assisting Project Managers in daily tasks- Helped transition all laptops from SCCM to a new Auto-Pilot system using Windows Endpoint.
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