Kyle Engelson

About Kyle Engelson

At Starbucks, our team has advanced process innovation in Finance Shared Services and Procurement Operations, enhancing customer experiences and fostering a culture of efficiency. With a strategic focus on operational excellence, we\'ve championed cross-functional initiatives, ensuring the seamless execution of complex projects and the development of high-performing teams.My role as Senior Manager has been pivotal in integrating comprehensive data analytics to address business challenges effectively. We\'ve institutionalized efficiency and continuous improvement, leveraging my expertise in people management and customer relationship management to streamline operations and drive sustainable growth.

Experience

1. Senior Manager, Finance Shared Services, Procurement Operations

   Starbucks

   Oct 2018 — Present · Seattle, WA, US

   Provide expertise in process development and implementation through maximization of tools and resources with an emphasis on sharing knowledge, developing skills in partners, improving and tracking team performance, and enhancing the customer experience. Work with cross functional teams and business units to collaborate on and institute new and innovative standardized processes to drive operational execution of key projects and programs. Create a place where efficient work practices and processes are valued and institutionalize an efficient work mentality. Utilize business data to quantify business impacting issues, develop and implement solutions that are measurable. Foster partner skill development to improve in-role skills and contributions while also developing skills to prepare partners for future roles. Drive a superior customer experience by allowing partners to focus on value-add work that directly improves all partners’ experience.Drove the continual evolution of the Procurement Desk through increase of scope, team size, and evolving customer needs, including establishing mechanisms for enhancing engagement with customers.Served as business lead through the Source2Pay initiatives representing business requirements, tool and process development, implementation, and change management within Core Data Management.Led the development and implementation of customer satisfaction survey to ensure voice of the customer informed areas identified for improvement.Spearheaded effort to evaluate role leveling within the Procurement Desk to develop a team structure that allows for career progression and development, creates a diverse talent pool, and embeds the ability to adapt to new skills and changing customer demands.Supported multiple data change initiatives by sharing best practices, preferred methods, and being open to different approaches to achieving end goals of effort.

Education

• University of Montana

  Political Science

  2002 — 2008

• Wilbur Public Schools

  High School Diploma

  1989 — 2002

Skills

• Budgets
• Cross-Functional Team Leadership
• Management
• Performance Management
• Crm
• Employee Training
• Human Resources
• Public Speaking
• Customer Satisfaction
• Training
• Staff Management
• Organizational Development
• Quality Assurance
• Time Management
• Program Management
• Process Scheduler
• Microsoft Office
• Call Center
• Interviews
• Project Management
• Leadership
• Customer Experience
• Start-Ups
• Lead Generation
• Process Improvement
• Customer Retention
• Goal Oriented
• Customer Service
• Call Centers
• Team Leadership
• Coaching