Kyle Duffy
Technology Operations Executive | Dad | Customer Evangelist | Creative Problem Solver
- Role
- Service & Support Director, Usca at Hexagon Mining
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Kyle Duffy
I am a value-focused and customer-centric creative problem solver with a knack for operations optimization. I drive innovative solution delivery by leveraging smart technology and diverse, talented teams. Well-regarded for agile customer experience, sharp business acumen, analytical prowess, excellent verbal and written communication skills, and thrive off of energetic optimism and flourish in driving value-add results through social influence and team camaraderie.With an engineering backdrop complimented by an expansive customer-centric technology operations career that has traversed six continents, I know what it takes to grow, optimize, and support global technology solutions as an executive leader. I’m acutely aware of the importance of close cross-functional collaboration and particularly enjoy leveraging clean and accurate data to make calculated strategic decisions that have vast organizational impacts.
Experience
Service & Support Director, Usca
Oct 2023 — Present · Denver, CO, US
Here at Hexagon Mining USCA Region, my priorities include being ultimately responsible for the positive outcomes of critical client projects, seamless implementations, and top-notch customer support. Working in conjunction with the Regional Sales Team, Global Business Unit and Functional teams, our mission is to provide best-in-class customer experience for all of our clients and driving the Mining division’s “The Power of One” strategy within our client base through our life-of-mine expertise in safety, productivity and sustainability.
Education
University of Wyoming
Bachelor, Electrical Engineering
2001 — 2006
Skills
- Business Development
- Game Design
- Customer Satisfaction
- Outlook
- User Interface Design
- Teamwork
- Management
- Team Building
- Time Management
- Quality Assurance
- Communication
- Customer Service
- Mobile Games
- Microsoft Office
- Sales
- Project Management
- People Management
- Game Development
- Microsoft Word
- Team Leadership
- 3d Modeling
- Problem Solving
- Microsoft Excel
- Powerpoint
- Retail
- Video Games
- Agile Project Management
- English
- Agile & Waterfall Methodologies
- Leadership
- Retail Sales
- Game Mechanics
- Gameplay
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