Kyle Dale
Head of Service Design @Jigsaw24
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WORK HISTORY
Head of Service Design @Jigsaw24
Nottingham, GB
Lead the team responsible for the end-to-end design and development of Service Solutions across our managed services portfolio. Working closely with Sales, Product, Technical and Delivery teams, I ensure our services are strategically aligned to customer needs, scalable, and commercially viable.Overseeing the service design function across both new business opportunities and contract renewals, covering all aspects of IT outsourcing and support – including monitoring, hardware maintenance, software support, service desk operations, remote management, and continuous service improvement. My role includes defining best practices, mentoring the team, and driving innovation in how we develop and deliver service offerings for our customers and partners.
EDUCATION
Zenos IT Academy
Diploma, IT Support
SKILLS
ABOUT KYLE DALE
A commercially aware and focused IT Services professional, with experience managing and leading teams and services, transforming IT delivery and operations through Implementation of industry best practices and process, defining target operating models, designing Managed IT Service Solutions providing clients with stabilisation of their BAU IT services. Experience working across multiple industry sectors, demonstrating an ability to adapt and learn quickly whilst delivering innovation and change. With experience of stakeholder management, skilled at delivering programmes and implementing world-class Technology, Digital & Omni-channel solutions Internal IT service desk implementation and development.• Process maturity• Service Design• Service Transformation • Process standardisation to best practice• Delivering and leading culture change • Commercial management• KPI and SLA management • Customer management• Customer experience
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