Kyle Corea
Customer Account Representative @American Honda Finance Corporation
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WORK HISTORY
Customer Account Representative @American Honda Finance Corporation
Account Management & Customer Support: Handled inbound and outbound customer inquiries regarding billing, payments, and account status, ensuring a high level of customer satisfaction.Payment Processing & Issue Resolution: Assist customers with setting up payment plans, processing payments, and resolving billing discrepancies to maintain account accuracy.Delinquency Management: Educate customers on past-due accounts, negotiate payment arrangements, and provide solutions to prevent account default.Financial Compliance & Documentation: Maintain accurate records of customer interactions and transactions while ensuring compliance with company policies and financial regulations.Cross-Department Collaboration: Work closely with internal teams, including collections and credit departments, to escalate and resolve complex account issues.
EDUCATION
California State University, Long Beach
Bachelor of Business Administration - BBA
ABOUT KYLE COREA
Motivated and results-driven professional with a background in finance, sales, and customer account management. I thrive in fast-paced environments where problem-solving, relationship-building, and data-driven decision-making are key to success. Currently, I work as a Customer Accounts Representative at American Honda Finance Corp, where I assist clients with payment solutions, account management, and financial inquiries while ensuring compliance with company policies. I also have experience in retail operations, tax preparation, and technical support, providing me with a diverse skill set that includes customer service, financial analysis, and IT troubleshooting. With a Bachelor’s degree in Business Administration – Finance from California State University, Long Beach, I have developed strong analytical and critical thinking skills that I apply to my work daily. Additionally, I am actively pursuing CompTIA A+ and Google IT Support certifications to enhance my technical expertise. I am passionate about using technology and data insights to drive business success and improve customer experiences. Open to new opportunities in sales, account management, and technical support, where I can leverage my skills to create value.
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