Kyle Cooper
IT Professional | Blockchain & Digital Assets
- Role
- Service Desk Technician at Sinclair Inc.
- Location
- Perry Hall, MD, US
- LinkedIn followers
- 500 followers
About Kyle Cooper
Experienced IT Professional | Solution Architect With a passion for leveraging…
Experience
Service Desk Technician
Dec 2022 — Present · Baltimore, MD, US
ADManager Expertise:Proficient in managing user accounts, groups, and organizational units within Active Directory using ADManager.Experience in implementing security policies, group policies, and access controls to ensure network integrity and compliance.ServiceNow Administration:Skilled in utilizing ServiceNow for incident management, problem management, change management, and service request fulfillment.Demonstrated ability to streamline workflows, automate processes, and improve service delivery through ServiceNow customization and configuration.Active Directory Management:Hands-on experience in Active Directory maintenance, including user provisioning, password resets, group policy configurations, and DNS management.Proven track record of resolving authentication issues, directory synchronization problems, and other AD-related challenges promptly and effectively.NOC/SOC Escalations:Proficient in handling escalations from Network Operations Center (NOC) and Security Operations Center (SOC) teams, ensuring timely resolution of critical incidents and minimizing service disruptions.Collaborated closely with cross-functional teams to investigate security breaches, network anomalies, and performance issues, adhering to established incident response protocols.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.