Kyle Brown

Incident Management Specialist - Pnc Bank @Tempus Technologies, Inc

US

Incident Management Specialist at Tempus Technologies - PNC BankTempus Technologies\' unique solutions, which include mobile payments apps, payment portals, web services and more, will allow both prospective and existing clients enhanced flexibility with their payments processes. Additionally, with end-to-end encryption of payment data through a single gateway, clients will have unilateral payments safeguards housed outside of their network – reducing both risk and costs. Tempus Technologies solutions will be seamlessly integrated with PNC\'s existing payments platforms, such as the RTP® Network, ACH, Wire Transfer and Zelle®, to provide clients with a comprehensive solutions suite for all their treasury needs.Works in association with engineers and management personnel in business, banking, healthcare and finance, digital, manufacturing, or other technologies.Manages and controls a cadence of incident lines in accordance with incident Management guidelines, conducts quick spot analysis of symptoms from production impacting outages to determine root causes of issues in POS infrastructure.Developed incident, preventative incident, preventative incident tickets, and reports.Experienced in working in ITIL Service Management Framework.Provided technical support to troubleshoot calls to customers/teams and perform maintenance on all systems.Successfully utilized monitoring software (Kibana/Elasticsearch) to identify and proactively correct issues before they impacted production.Conducted live drills with sustainability teams and advisors to test the response time of teams and the functionality of Business Continuity Emergency failover backup environments.Produced complex playbooks and corrective action slides for high-severity incidents to streamline response time for future reoccurrences of issues and present initial drafts of slides to problem management.

V. Sue Cleveland High School

High School Diploma