Kyle Abelha

Customer Care Representative @Sobeys

Toronto, ON, CA

Actively promote team synergy and provide maintained specified inventory levels across departments to ensure store productivity and operational efficiency.• Upheld effective communication skills by greeting and adhering to customer needs, including answering the store phone system, to ensure high customer satisfaction rates.• Supervised a high-performance team and minimized store turnover rate through coaching, training, and monitoring employee performance routinely. • Utilize a learning checklist to confirm operations adhere to applicable health and safety procedures to promote a positive working environment.• Compiled and analyzed customer feedback, translating insights into targeted service improvements for upper management and various departments.Customer Service | Time Management | Team Management | Training & Development | Customer Satisfaction | Problem Solving | Relationship Building | Operations Support

Toronto Metropolitan University

Master of Business Administration - MBA

Toronto Metropolitan University

Bachelor of Commerce - BCom