Kyle A.
Sr. Unified Communication Consultant Eng
- Role
- Consultant Cisco Voice Eng Dell,inc Ca at Dell Technologies
- Location
- Corona, CA, US
- LinkedIn followers
- 500 followers
About Kyle A.
Technically sophisticated and business-savvy management professional with a pioneering…
Experience
Consultant Cisco Voice Eng Dell,inc Ca
Apr 2013 — Present
Technical architecture and physical design of the Unified Communication network applicationProvide project coordination, work with remote onsite techs with circuit activation, end to end testing utilizing MGCP, SIP, H323, RTP, RTCP and related Voice and Video Codecs Technology Subject Matter in UC Product Platforms including Call Manager CUCM 12.5 & 10.5, Cisco UCCX12.5 & finesse Agents interconnection configuration,Cisco Unity Connection 12.5 & 10.5, Cisco Jabber 12.9, Cisco Switches and IOS Gateway ISR 4331 layout. Demonstrate technical experience working with VoIP network using Cisco Voice solutions including SIP,MGCP & H.323 technologyResponsible to service and maintain Cisco Call Manager infrastructure. By providing administration and support for telecom service requests received via service tickets and performs 2nd and 3rd level supportActively participate in the planning, design, and implementation of Unified Communication systems, infrastructure, and related hardware for customersPerformed Voice Engineering & VoIP Infrastructure including Design, Maintenance, Support, Deployment,Implementation, Architect, Systems Engineering into a centralize Cisco call processing application Consulting Effective written and oral communication with customer and stakeholders and Manage conflicts.Take Ownership and demonstrate Strong work ethic.Support the growth of the Cisco Collaboration applications and the UCCX 12.5 Contact Center platformsKnowledge of virtualization, cloud infrastructure of high available hardware/software and virtual environmentsSupported SMARTPTT Radio Enterprise solution via IP architecture utilizing dispatch software application 9.7.14 for distributed MOTOROLA Radio networks. include voice dispatch Standard functionalities, on both the digital and analog functionWorks with our Partners for pre-sale, implementation, and post-sale support of SMARTPTT Radio software into MOTOROLA two-way radio systems
Education
University of Phoenix’s
Master, Management Information Systems
1999 — 2001
University of Phoenix
Master's degree, Information Technology
2000 — 2003
California State Polytechnic University-Pomona
BS, Computer Information Systems
1991 — 1995
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