Kyla Conley

About Kyla Conley

With over a decade of professional experience, I specialize in operational excellence…

Experience

1. Sr Associate Subscriptions Manager

   Workday

   Mar 2020 — Present

   Customer Relationship Management: Successfully manage 75+ customer subscription agreements quarterly, consistently closing 100% of assigned accounts on time. Serve as a trusted advisor to sales and field operations teams, developing effective strategies to complete annual reporting processes.• Process Improvement: Contribute to maximum productivity and success through the integration of improved processes and actionable procedures.•Cross-Functional Collaboration: Proactively partner with internal and external cross-functional teams to ensure seamless execution of annual reporting and subscription management processes, demonstrating a strong commitment to collaboration and customer satisfaction. Consistently recognized for thoroughness and clarity in calculations and explanations, facilitating effective communication across teams and with customers. Recently, received positive feedback for a well-prepared, interactive, and informative presentation to Deal Operations Leadership sharing best practices and showcasing a deep understanding and mastery of the Subscriptions subject matter.Led enablement initiatives and acted as the primary liaison for the Global Deal Support team based in Poland, leading to the successful transfer of contract drafting duties and a 99% reduction in workload for the Subscriptions TeamMentor new Subscriptions Managers and Contractors, facilitating their onboarding and skill development

Education

• Tuskegee University

  Bachelor of Science - BS

Skills

• Leadership
• Marketing Communications
• Facebook
• Market Research
• Store Management
• Vendor Management
• Cross-Functional Team Leadership
• Microsoft Powerpoint
• Marketing Strategy
• Cold Calling
• Sales Management
• Recruiting
• Account Management
• Asana
• Retail
• Public Speaking
• Google Suite
• Inventory Management
• Program Management
• Coaching
• Marketing
• Powerpoint
• Microsoft Excel
• Event Planning
• Team Building
• Management
• Training
• Customer Satisfaction
• Insurance
• Slack
• Merchandising
• Social Networking
• Crm
• Strategic Planning
• Visual Merchandising
• Business Process Improvement
• Customer Service
• Outlook
• Process Improvement
• Salesforce.com