Kyla Borders
Clinic Operations Project Administrator @International Community Health Services
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WORK HISTORY
Clinic Operations Project Administrator @International Community Health Services
Seattle, WA, US
Led the Contract Management Program at ICHS, directing a team of Contract Managers while collaborating with internal stakeholders and external vendors to ensure optimal compliance, accuracy, and efficiency. Drove key administrative projects to improve operational workflows, reduce risks, and achieve project milestones through enhanced cross-functional communication and performance monitoring.· Revamped the Contract Management Program & Led System Implementation, partnering with developers to design and implement a cutting-edge contract management system. Orchestrated a complete policy overhaul, streamlined workflows, and conducted an audit of 3,200+ contracts to ensure data integrity and compliance. Managed the seamless migration of contracts into the new system, optimizing contract management processes.· Developed & Launched a Comprehensive Training Program, ensuring smooth adoption of the new contract management system organization-wide. The program incorporated multimedia resources, interactive job aids, and specialized sessions tailored to diverse learning styles, significantly enhancing user engagement and system proficiency.· Optimized Contract Processing Efficiency, reducing processing time from 20+ business days to just 10 by leveraging data-driven insights, spearheading continuous process improvements, and implementing effective change management strategies to drive operational excellence.· Led HR & Payroll System Integration, overseeing the successful design, system module creation, and data migration for a new HR and Payroll system. Collaborated with cross-functional teams to optimize workflows, manage risk, and ensure smooth transitions through comprehensive change management initiatives.
EDUCATION
University of Washington
Master of Health Administration - MHA
University of Washington
Bachelor of Arts - BA
University of Washington
Master's degree
University of Washington
Master's degree
ABOUT KYLA BORDERS
Master of Health Administration Graduate // Clinic Operations Project Administrator at International Community Health Services
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