Kyla Boone

About Kyla Boone

Motivated professional committed to delivering excellence in the workplace. Skilled in client relations, active listening, managing large business accounts, and applying emotional intelligence. Seeking a role to leverage strong problem-solving and communication skills in support of organizational success.

Experience

1. Sr Member Experience Associate

   Guardian Service

   Jan 2026 — Present · Raleigh, NC, US

   Manage customer accounts and track policy-related requests to ensure timely and accurate resolution.• Process updates, payments, and documentation in compliance with company standards and regulatory requirements. • Review and verify documents for accuracy and completeness before processing.• Maintain organized records and ensure proper documentation, tracking, and filing.• Coordinate with cross-functional teams to resolve issues and maintain efficient workflows • Handle multiple tasks simultaneously while meeting strict deadlines in a fast-paced environment • Provide professional communication and timely follow-up to support customer satisfaction

Education

• Wake Technical Community College

  Associate's degree

  2015 — 2017

• University of North Carolina at Greensboro

  Bachelor's of Social Work - Minor in Psychology, Health/Health Care Administration/Management

  2017 — 2019