Kyia A. Mobley
Helping People Through Seamless Customer Experiences & Meaningful Journeys | CX + Travel
- Role
- Travel Help Desk Specialist at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Kyia A. Mobley
Gen X Travel Journeys was born from a lifelong love of travel that started long before it became a career. From childhood road trips to over a decade in the travel industry, I’ve learned that travel is never just about the destination, it’s about how it makes you feel and who you become along the way. This brand is for Gen X travelers who have outgrown rushed itineraries and surface-level experiences. It’s for those who value culture, connection, comfort, and peace while exploring the world. Through small group journeys, I create experiences that go beyond tourism by blending cultural immersion, soft adventure, wellness, and meaningful connection. Every trip is thoughtfully paced to allow space to breathe, reflect, and truly experience each destination. It’s about arriving solo, leaving connected, and traveling in peace. As the phenomenal Maya Angelou said, “Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends\" If peace & one love is your travel vibe, you’re in the right place. If you\'re ready to travel differently then join the Gen X Travel Journeys Club.https://lnkd.in/g_di6g_S Peace & 1-Love,Kyia A. Mobley
Experience
Travel Help Desk Specialist
Jan 2020 — Present · Columbus, OH, US
JP Morgan Chase; Columbus, OH: Multiple Roles | 2020 – PresentFraud Specialist | Aug 2024 – PresentHandled 50+ fraud investigations weekly, restoring account security and customer trust.Delivered empathetic support during sensitive cases, ensuring a seamless customer experience.Transaction Specialist | Apr 2022 – Aug 2024Processed high-volume operations with 100% accuracy for credit card and treasury accounts.Ensured compliance with federal regulations while meeting productivity goals.Travel Customer Specialist II | Jan 2020 – Apr 2022Provided multi-channel support for air, hotel, and car bookings using Worldspan system.Resolved vendor discrepancies and processed refunds, maintaining customer satisfaction.
Education
University of Phoenix
MBA
Bennett College
Bachelor of Science - BS
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