Kyara Andrews

About Kyara Andrews

13+ years leading customer support, trust & safety, and fraud prevention across SaaS, marketplaces, and DTC models. Proven success scaling Series A–C startups from 1 to 200+ employees while driving measurable gains in efficiency, retention, and brand reputation.I am a Strategic, forward-thinking executive who builds the operational foundations that scale people, processes, and tools into high-performing global teams. Architect customer-focused strategies and orchestrate cross-functional initiatives that drive measurable business impact, from increased revenue or customer retention to reduced Cost per order/ Contact. By designing scalable frameworks that balance resources, requirements, and budgets, I ensure teams continue to operate at peak efficiency while adapting to evolving customer needs.Proven track record of-Building a strong foundation with scalable processes, systems, and talent structures that position teams for sustainable growth-Driving operational efficiency that accelerates decision-making and reduces costs-Optimizing in-house and outsourced teams to meet and exceed aggressive SLAs-Leading trust, safety, and compliance strategies that mitigate risk and strengthen brand reputation-Partnering with executives and stakeholders to align on KPIs that directly influence growth and retention Some of my other superpowers include:Leadership & People Development Trust & Safety Fraud & Risk Prevention Compliance Business Process Transformation Performance Metrics & KPIs Budget Stewardship Global BPO Operations Stakeholder Influence Scaling 24/7 Support Cross-Functional Workflow Optimization

Experience

1. Director of Customer Experience

   Archive

   Oct 2025 — Present

   Lead and scale the customer experience organization for a mission-driven company transforming how the world’s leading brands approach resale. Create and Drive strategy, systems, and culture to connect sustainability, customer loyalty, and operational excellence. Partner cross-functionally with product, engineering, and brand teams to deliver measurable business impact while championing purpose-driven growth.

Education

• Los Angeles Film School

  Associate’s Degree, Film/Cinema/Video Studies

  2013 — 2015

Skills

• Retail
• Social Media Marketing
• Microsoft Excel
• Apparel
• Customer Service
• Event Planning
• Customer Satisfaction
• Social Media
• Facebook
• Hiring
• Merchandising
• Social Networking
• Time Management
• Inventory Management
• Visual Merchandising
• Trend Analysis
• Fashion
• Microsoft Office
• Sales
• Footwear