Kya Garibaldi

Experience

1. Digital Marketer

   Jackson Spalding

   Jun 2023 — Present · Atlanta, GA, US

   Project managing Orkin Canada Commercial and Residential email marketing campaign efforts by planning, delegating, and implementing emails through Asana - Engage publicly and privately on the Chick-fil-A, Inc. national social media platforms, including Facebook, Instagram, and Twitter - Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation - Generate comprehensive reports on overall community sentiment, notable trends, and campaigns to provide meaningful feedback - Create top-notch customer experiences through social media by encouraging audience engagement and provide customer support - Developing and maintaining Sprinklr databases that track key marketing metrics such as social media engagement, Customer Satisfaction Rate, crisis management, etc- Research and keep up to date with emerging loyalty program trends to improve the Chick-fil-A One customer experience - Assist with marketing and Public Relations efforts for the Chick-fil-A One app and restaurant innovations

Education

• Florida State University

  Master of Business Administration - MBA, Marketing

• Kennesaw State University

  Bachelor of Business Administration - BBA Marketing, BBA International Business, Minor in Spanish

  2019 — 2022