Ky Svedlow
Content Strategist at Verizon | Conversational AI | CX
- Role
- Content Strategist at Verizon
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Ky Svedlow
With over 14 years in e-commerce, I specialize in crafting human-centered content and design solutions that enhance user experiences for B2C and B2B audiences. As a Content Strategist for Verizon, I help develop conversational AI implementation, streamlining self-service processes, and global search personalization.My work emphasizes cross-functional collaboration to deliver impactful, targeted campaigns that align with business goals. I am dedicated to creating intuitive, user-friendly interactions that resonate while driving measurable outcomes through strategic content and design.
Experience
Content Strategist
Jul 2025 — Present · New York, NY, US
Lead content strategist for Conversational, Search & Global Navigation• Designed content governance and guardrails for agentic output to align with brand, compliance, and safety• Humanized content for conversational design and prompt flows for AI chatbots • Streamlined self-service port-in flows, resulting in fewer support contacts and reduced in-store visits for carrier transfers• Campaign content and strategy for national partnerships, including the FIFA World Cup sweepstakes, driving targeted engagement and optimized entry experiences
Education
Le Cordon Bleu Institute of Culinary Arts
Culinary
2008 — 2010
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