Ky Ismet-Burrow
VP of Customer Success @Gifted Social Influencer Marketing Made Effortless
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WORK HISTORY
VP of Customer Success @Gifted Social Influencer Marketing Made Effortless
Shrewsbury, GB
Leading Customer Success at Gifted.Social, a fast-growing influencer marketing platform connecting hospitality brands with creators. Focused on driving adoption, retention and scalable growth across self-serve and premium users. Overseeing onboarding, collaboration workflows, customer relationships, and feedback loops to ensure brands and influencers succeed on the platform. Working closely with Product, Sales and Marketing to shape a frictionless, product-led customer experience across global markets.
EDUCATION
University of West London
BMus, Popular Music Performance
ABOUT KY ISMET-BURROW
Customer Success leader with 15 years’ experience driving growth, scaling global teams, and championing customer advocacy across SaaS and eCommerce brands. A strategic operator with a deep understanding of the full digital marketing ecosystem including influencer marketing, affiliate marketing, CRM, and CRO with a proven ability to connect marketing performance to customer outcomes.Known for people-first leadership, commercial impact, and delivering standout customer experiences.Co-founder of lifestyle and aromatherapy brand A House Like This, featured in British Vogue, The Independent, Attitude, Grazia, and Apartment Therapy. Award-winning digital marketer, public speaker, and passionate mentor, having coached emerging CS leaders through Catalyst Software.
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