Kevin Worrell

WORK HISTORY

EDUCATION

SKILLS

ABOUT KEVIN WORRELL

A consistent thread throughout my career has been my ability to champion cultural transformations, lead change, innovate leading-edge service delivery models, cultivate high-performing teams, and achieve customer experience excellence. Regarded for my skill in quickly analyzing business situations and providing recommendations for proactive change, I have experienced rapid advancement throughout my career during 18 years with Nationwide Insurance, 2 years with a startup insurance company focused on high net worth clients, 2 years in higher education and most recently led the Customer Support and Operations for a SaaS company. Operations Management & Development: As part of my roles, I consistently evaluate opportunities to streamline processes, increase efficiencies, and improve operating performance. Whether developing templates and work plans, creating first-time workflows, or crafting entire infrastructures, I have organized and aligned efforts and improved results. To this end, I have provided the transformational and turnaround leadership that has halted under-performance; achieved millions of dollars in savings; delivered double-digit YOY growth; and positioned organizations with the infrastructures, talent, processes, and systems to remain agile. Team Leadership and Performance Management: One of the things for which I am known is my ability to identify talent and nurture high-performing teams. As an interactive and committed business partner, I pride myself on promoting a collaborative work environment predicated on the exchange of ideas. My team takes the initiative and is held accountable for achieving performance objectives, which results in a cohesive operating environment characterized by positive morale. With Pearson, I earned the ‘Sammy Award’ as one of only 11 global team members to earn global recognition from our CEO for their significant contributions. Interpersonal Communication Skills: An important component in all of my positions, and part of what continues to fuel my success, is my capacity for communicating with people at various levels of the organization. While delivering presentations to C-level executives or working with field agents and contact center teams, I can identify needs and provide information—in clear terms—to meet business objectives. With diverse experience ranging from startup to mature corporations, I have been highly successful in promoting and navigating change, garnering enterprise adoption, and forming partnerships to sustain change management efforts.