Kevin Johnson

About Kevin Johnson

Proven IT professional with a career in providing sales and business support in a technical environment. Experience consists of training/coaching, management, production, testing, frontline user support, call center support, Network/server administration, and maintenance on MS Windows servers and client workstations in LAN/WAN environments. Daily activities include:• Strategize with my assigned senior Account Executives to ensure we are presenting our solutions in the most impactful and customer focused way• Co-present and demo to prospective customers: every part of our company’s technology and potential integrations into our prospect’s existing tech stacks and workflows• Be a thoughtful leader and a guide to prospective customers as they work to visualize the best ways to leverage available technology and the most effective campaigns required to achieve their goals• Communicate internally, outlining technical challenges and opportunities to Sales’ partner departments - Product, Marketing and Customer Success.• Help with the transition and communication of customer’s needs post sales as new customers transition from sales to onboarding phase.• Respond to and craft responses to RFI/RFPs for selected opportunities• Travel on short notice for customer presentations, high-level sales meetings, and evaluations nationwidePROFESSIONAL STRENGTHS:• Proven application of sound troubleshooting strategy under conditions of critical severity with large enterprise customers and/or mission critical organizations.• Professional experience providing technical support through phone, email, and remote support channels.• Effective management of time and tasks.• Demonstrated ability to communicate clearly, concisely, and professionally and to think in a cognitive and autonomous nature.• Strong leadership skills and the ability to convey ideas and thoughts easily.• A consistent desire to establish and maintain a strong relationship with my peers and customers.• Flexibility to either work overtime or travel on short notice

Experience

1. Senior Pre-sales Engineer, Mobile Video

   Motorola Solutions

   Mar 2017 — Present · Allen, TX, US

   Provide up-to-date sales and technical product knowledge • Design and scale Evidence Management solutions in accordance with hardware, network, and infrastructure requirements for the sales team and RFI/RFP responses• Manage all technical aspects of RFP / RFI responses • Create and deliver presentations and demos that clearly communicate the uniqueness of the value proposition to prospects and customers • Interface with potential customers via telephone/web meetings and/or face-to-face at customer sites • Provide training and support materials for the Sales Team• Promote, conduct and manage Proof of Concept trials in the field • Provide customers and prospects with hands-on configuration assistance and training during pre-sale process

Education

• North Central Texas College

  Associate of Science (A.S.), Business Administration and Management, General

  1988 — 1991

• University of North Texas

  Bachelor of Business Administration (BBA), Business Computer Information Systems

  1991 — 1995

Skills

• Network Administration
• Active Directory
• Team Leadership
• Quality Assurance
• Call Center
• Process Improvement
• Testing
• Blackberry Enterprise Server
• Blackberry
• Project Management
• Troubleshooting
• Technical Support
• Microsoft Servers
• Microsoft Exchange
• Microsoft Sql Server
• Microsoft Office
• Bmc Remedy
• Quality Auditing
• Coaching
• Training
• Public Speaking
• Xp
• Vpn
• Call Centers
• Lan-Wan
• Tcp/Ip
• Windows Server
• Data Center
• Wireless Networking
• Windows
• Dns
• Servers
• System Deployment
• Hardware
• Routers
• Software Documentation
• Windows 7
• Dhcp
• Vmware
• Help Desk Support