Kristin Wheeley

About Kristin Wheeley

Passionate about building solutions that simplify healthcare delivery, improve system interoperability, and empower users through thoughtful design and data-driven decisions. Highly effective at building relationships with both internal and external stakeholders, and recognized for strong leadership, clear communication, and consistent execution.

Experience

1. Product Manager

   Contessa Health

   May 2024 — Present

   Directed enterprise-wide migration from MyAvatar to myUnity, collaborating with clinical leaders to define documentation workflows, identify system gaps, and ensure go-live readiness. Reduced documentation time by 20% through streamlined workflow design and user feedback integration. Supported design and implementation of telehealth platform and patient portal during myUnity migration, enhancing virtual care delivery and patient engagement. Spearheaded transition from Salesforce to CareManager, collaborating with engagement and operations teams to redesign workflows and drive user adoption. Partnered with reporting and business teams to design operational dashboards and compliance reports, improving visibility into key metrics and supporting regulatory requirements, while reducing manual reporting efforts by 30%. Collaborate with third-party vendors and internal teams to gather and prioritize end-user feedback, translate insights into user stories, and support agile development by informing product roadmap decisions and validating proposed solutions through stakeholder reviews. Serve as lead for MyUnity Nx Early Adopter Program, contributing to product innovation through usability testing, structured feedback to engineering, and early implementation planning. Contribute to interoperability efforts between MyUnity, CareManager, and geomapping tools, enhancing system integration and streamlining workflows to improve user experience and care coordination.

Education

• Valencia College

  Associate of Arts (A.A.)

  2013 — 2015